If you’re already a customer of CenturyLink, Level 3 Communications, or both, here are answers to some questions you might have regarding what this acquisition means for you and your services. Don’t see what you’re looking for on this page? All your account support teams and usual methods of contacting us have not changed, so please don’t hesitate to reach out with questions.
Please continue to work with the same account teams on either side. There may be instances where your account teams collaborate on comprehensive solutions. In most cases, CenturyLink products and services should be ordered through a CenturyLink contract and from the CenturyLink account team, and likewise for Level 3.
Most importantly, we are all now part of the same team, building a new CenturyLink, and we have designed our organization around you, our customer.