Indirect Channels and Alliances 

CenturyLink is committed to building and fostering mutually beneficial partnerships. The indirect and alliance program at CenturyLink gives partners the opportunity to grow business by offering our powerful global network and comprehensive portfolio of services and technologies to prospects and customers. As a CenturyLink partner, you gain access to the training, tools, support, and compensation you need to successfully do business with us and win in the market. 

CenturyLink offers comprehensive sales, marketing, development, operations and maintenance support throughout the customer lifecycle. CenturyLink has partnership opportunities for most every business model and go-to-market plans — including master and independent sales agents, system integrators, software companies, strategic partners, and more.

Additional Questions ?
Lisa Miller
Lisa Miller

Frequently asked questions

  • Who will support me and my partner business?

    There will be minimal immediate changes in the way partners do business with us. Existing CenturyLink and Level 3 channel and account support teams will continue to support their current partners until further notice. Current partnership agreements, customer contracts, processes and rules of engagement still apply. We will notify partners in advance of any changes to the channel or account support teams, processes or any other aspect of our business relationship.
  • Who will support my customers?

    There will be minimal immediate changes in the way partners and customers do business with us. Existing CenturyLink and Level 3 channel and account support teams will continue to support their current partners and customers until further notice. Current partnership agreements, customer contracts, processes and rules of engagement still apply. We will notify partners and customers in advance of any changes to the channel or account support teams, processes or any other aspect of our business relationship.
  • How will I be paid?

    Current partnership agreements, customer contracts, processes and rules of engagement still apply. Current standard commissions and payments from both programs will continue until further notice. We will notify partners in advance of any changes to the payment schedules, channel or account support teams, processes or any other aspect of our business relationship.
  • What am I able to sell?

    You may continue selling the same products and services under your current CenturyLink and Level 3 partnership agreements at this time. Current partnership agreements, customer contracts, processes and rules of engagement still apply. We will notify partners in advance with proper training when there are expanded selling opportunities through new products and services. We fully expect you will have more opportunities to grow your business with an expanded CenturyLink product portfolio in the future.
  • Can I now sell Level 3 products under my CenturyLink agreements or vice versa?

    No. You may continue selling the same products and services under your current CenturyLink and Level 3 partnership agreements at this time. For all incremental services, you will follow the customer contract where the original service was purchased. CenturyLink products and services must be ordered through a CenturyLink contract and from the CenturyLink account team. Similarly, Level 3 products and services must be ordered through a Level 3 contract and from the Level 3 account team. In 2018, we will provide you with additional direction as to our future product roadmaps. We will notify partners in advance with proper training when there are expanded selling opportunities through new products and services. We fully expect you will have more opportunities to grow your business with an expanded CenturyLink product portfolio in the future.
  • How will you maintain an exceptional customer experience and ensure installation accuracy and performance during the integration process?

    Delivering an exceptional partner and customer experience during this transition and in the future is our top priority. Our commitment is to keep you fully informed on all aspects of service delivery in a timely fashion to provide an exceptional experience for you and our customers. Partners and customers should continue interacting with their current channel and account support teams to address any potential issues with an order or installation.
  • Will my compensation change?

    Compensation will continue as outlined under your existing Level 3 and CenturyLink partnership agreements. We will honor the commitments of all current and active signed contracts and agreements, per the respective terms and timelines. Current partnership agreements, customer contracts, processes and rules of engagement still apply. 
  • Will the timing of my payments change?

    Payment intervals will continue under the current timelines. We will honor the commitments of all current and active signed contracts and agreements, per the respective terms and timelines. Current partnership agreements, customer contracts, processes and rules of engagement still apply. 
  • Will Partner or Customer Care contact numbers or e-mails change?

    All legacy Level 3 emails will change to @centurylink.com emails. Your CenturyLink contact emails will remain the same. Your contact numbers will also remain the same. There will be minimal immediate changes in the way partners or customers do business with us. Partners and customers should continue interacting with their current channel and account support teams by using existing/new contact numbers and e-mail addresses as outlined above. You and customers will also continue accessing the same portals you have been for support and information. We will notify partners and customers in advance of any changes to the way you do business with us. 
  • should I place orders under a Level 3 or a CenturyLink agreement?

    At this time, CenturyLink products and services must be ordered through a CenturyLink contract and from the CenturyLink account team. Similarly, Level 3 products and services must be ordered through a Level 3 contract and from the Level 3 account team. We will notify partners in advance of any changes to the channel or account support teams, processes or any other aspect of our business relationship.
  • Will my CenturyLink and Level 3 account teams work together on opportunities?

    There may be cases where both account teams collaborate on the same opportunity to create a comprehensive solution. Opportunities involving products across both Level 3’s and CenturyLink’s portfolios will be evaluated on a case-by-case basis. Compensation eligibility and changes will require prior written approval. In most cases, CenturyLink products and services must be ordered through a CenturyLink contract and from the CenturyLink account team. Similarly, Level 3 products and services must be ordered through a Level 3 contract and from the Level 3 account team. We will notify you in advance with any changes to the channel or account support teams.
  • Will CenturyLink continue to invest in the Indirect and Alliance partner programs?

    Absolutely! The indirect and alliances partner channels are some of CenturyLink’s most valuable relationships and we will continue to focus on these segments. Your business contributions with CenturyLink are vital to our future growth. To best serve you and our customers, and to accelerate your growth, we are building a new CenturyLink and a new partner program. We are evaluating the best practices, processes, tools and philosophies to build the premier partner program in the industry. We are working quickly to build a combined partner program that will accelerate our mutual growth and success. We are very excited about the Level 3 acquisition and its positive benefits to CenturyLink. We hope you are, too!
  • How will you ensure the direct team from Level 3 or CenturyLink will not approach my customers?

    Similar to today, there is no prohibition on other channels and other partners from engaging existing customers of the combined company. However, no changes are planned to expose detailed customer information between any sales channels. Existing rules of engagement for both programs will continue to apply.
  • If my customer has services with both CenturyLink and Level 3, who will own the account now?

    Existing account ownership and revenue assignments will remain the same. We will notify partners and customers in advance of any changes to the channel or account support teams, processes or policies. Partners and customers should continue contacting and interacting with their current channel and account support teams.
  • How and when will I be trained on any new products and processes?

    It’s business as usual for now. Continue selling the same products and services under your current CenturyLink and Level 3 partnership agreements at this time. Current partnership agreements, customer contracts, processes and rules of engagement still apply. We will notify partners in advance with proper training when there are expanded selling opportunities through new products and services. We expect you will have more opportunities soon to grow your business with access to an expanded CenturyLink product portfolio.
  • Will sales and revenue across both CenturyLink and Level 3 retire any commitments in my agreement?

    Existing commitments, performance criteria and sales/revenue assignments still apply in your existing partnership agreements with CenturyLink and Level 3. Sales and revenue will only retire commitments per the partnership agreement under which customers place orders. If you are a partner with an active agreement under both Level 3 and CenturyLink, we will evaluate performance under both agreements. We will notify partners in advance of any changes to the channel or account support teams, processes or policies.
  • What are the plans for agreement consolidation?

    There will be no immediate consolidation of agreements at this time. As the integration process progresses, we will evaluate possible changes and communicate as necessary. We will notify partners in advance of any changes to the agreements, processes or policies.
  • Does the newly combined CenturyLink and Level 3 sales/revenue improve my tier placement in the existing agreements?

    There will be no immediate impact to your tier placement. We may evaluate your combined sales and revenue base as the integration process evolves to best reflect your contributions to the combined company. We will notify partners in advance of any changes to program placement, tiers, qualifications, processes or policies.
  • What are your plans regarding the Level 3 MVP program and the CenturyLink Ascend Medals Program?

    There will be no immediate impact to your program benefits or placement. However, we are evaluating all program options and benefits, and we plan to merge the existing award programs to common measurement/qualification standards and benefits based on end of year results (ending Dec. 31, 2017). We will notify partners in advance of any changes to program placement, tiers, qualifications, processes or policies.
  • Will the Level 3 Partner Advisory Board and CenturyLink Advisory Council change as a result of the acquisition?

    We will merge the Level 3 Partner Advisory Board and CenturyLink Advisory Council in 2018. Details of the alignment process will be communicated at a later date. We appreciate the contributions of our advisory boards and our board members will continue to play a vital role in the evolution of CenturyLink and our partner programs through a combined advisory board.
  • IF I WANT TO REQUEST MDF BETWEEN NOW AND THE END OF THE YEAR, CAN I DO IT AND HOW DO I DO IT?

    MDF for Level 3 has been fully allocated for 2017. For CenturyLink, you may use the standard process to make requests through your current channel support team.
  • Will the sales messaging collateral and tools I use change?

    Please use the existing sales messaging, collateral and tools for each respective product portfolio until further notice. New “Why CenturyLink” and product messaging will be developed as part of the integration process and will be available to you at a future date. The Level 3 sales material will be updated to reflect the CenturyLink brand.  We will communicate availability and transition to the new messaging and material as soon as possible.
  • Which portal(s) should I use going forward?

    You may continue to use your existing Level 3 and CenturyLink partner and customer portals for all necessary quoting, sales tools, sales material, and information until further notice. We will notify partners in advance of any changes to the portals, sales material, sales tools, or processes.
  • Will the Level 3 brand and logo I’ve been using change? When?

    Level 3 is now CenturyLink and the Level 3 brand and logo has been retired. Level 3 partners and customers will immediately start seeing the CenturyLink name and logo. Partners will receive new CenturyLink partner program logos and instructions as soon as possible. In the interim, you can continue using the Level 3 partner program logos until the changes have been communicated. It is understood there will be a transition period while the Level 3 brand and logos are retired and replaced with the CenturyLink brand and logos.
  • What if I have any other questions or concerns not addressed in this FAQs list?

    If you have any questions or concerns, please contact your current CenturyLink or Level 3 channel or account support teams. Our commitment is to keep you informed in a timely fashion as the integration progresses to provide an exceptional experience for our partners and customers.