Who We Serve

Wholesale markets

CenturyLink offers wholesale customers the opportunity to extend their reach, expand their services portfolio, and deliver cost savings by leveraging our powerful global network and our comprehensive portfolio of services and technologies. CenturyLink wholesale provides custom solutions, comprehensive support and a personalized approach to cable operators, satellite broadcasters, global carriers, U.S. carriers, service providers, and wireless service providers. CenturyLink is committed to driving growth and efficiencies for our wholesale customers with a dedicated sales channel that understands your business.

Additional Questions ?
Lisa Miller
Lisa Miller

Frequently asked questions

  • Who will support me and my Wholesale business?

    There will be minimal immediate changes in the way customers do business with us. Existing CenturyLink and Level 3 account support teams will continue to support their current customers until further notice. Current Wholesale agreements, customer contracts, processes and rules of engagement still apply. We will notify customer in advance of any changes to the account support teams, processes, or policies.
  • Who will support my customers?

    There will be minimal immediate changes in the way customers do business with us. Existing CenturyLink and Level 3 account support teams will continue to support their current customers until further notice. Current Wholesale agreements, customer contracts, processes and rules of engagement still apply. We will notify customers in advance of any changes to the account support teams, processes, or policies.
  • What am I able to sell?

    Continue selling the same products and services under your current CenturyLink and Level 3 Wholesale agreements at this time. Current Wholesale agreements, customer contracts, processes and rules of engagement still apply. We will provide proper training when there are expanded selling opportunities through new products and services. We fully expect you will have more opportunities to grow your business with an expanded CenturyLink product portfolio in the future.
  • Can I now sell Level 3 products under my CenturyLink agreements or vice versa?

    Continue selling the same products and services under your current CenturyLink and Level 3 Wholesale agreements at this time. Current Wholesale agreements, customer contracts, processes and rules of engagement still apply. We will provide proper training when there are expanded selling opportunities through new products and services. We fully expect you will have more opportunities to grow your business with an expanded CenturyLink product portfolio in the future.
  • How will you maintain an exceptional customer experience and ensure installation accuracy and performance during the integration process?

    Delivering an exceptional customer experience during this transition and in the future is our top priority. Our commitment is to keep you fully informed on all aspects of service delivery in a timely fashion to provide an exceptional experience for you and your customers. Wholesale customers should continue interacting with your current account support teams to address any potential issues with an order or installation.
  • Will Customer Care contact numbers or e-mails change?

    All legacy Level 3 emails will change to @centurylink.com emails. Your CenturyLink contact emails will remain the same. Your contact numbers will remain the same. There will be minimal immediate changes in the way customers do business with us. Wholesale customers should continue interacting with their current account support teams as they have been using existing contact numbers and e-mail addresses. You and customers will also continue accessing the same portals you have been for support and information. We will notify customers in advance of any changes to the way you do business with us. 
  • May I place orders under either Level 3 or CenturyLink agreement?

    There will be minimal immediate changes in the way customers do business with us. At this time, CenturyLink products and services must be ordered through a CenturyLink contract and from the CenturyLink account team. Similarly, Level 3 products and services must be ordered through a Level 3 contract and from the Level 3 account team. We will notify customers in advance of any changes to the channel or account support teams, processes, or policies.
  • Will my CenturyLink and Level 3 account team work together on opportunities?

    There may be cases where both account teams collaborate on comprehensive solutions. Opportunities involving products across both Level 3 and CenturyLink’s portfolio will be evaluated on a case-by-case basis.  In most cases, CenturyLink products and services must be ordered through a CenturyLink contract and from the CenturyLink account team. Similarly, Level 3 products and services must be ordered through a Level 3 contract and from the Level 3 account team. We will notify customers well in advance if and when there may be any changes to the account support teams, processes, or any other aspect of our business relationship.
  • If my customer has services with both CenturyLink and Level 3, who will own the account now?

    Existing account ownership and revenue assignments will remain the same throughout the end of 2017. We will notify customers in advance of any changes to the account support teams, processes, or any other aspect of our business relationship. Wholesale customers should continue contacting and interacting with their current account support teams as they have been.
  • How and when will I be trained on any new products and processes?

    It’s business as usual for now. Continue selling the same products and services under your current CenturyLink and Level 3 Wholesale agreements at this time. Current Wholesale agreements, customer contracts, processes still apply. We will notify customers well in advance with proper training when there are expanded selling opportunities through new products and services. We fully expect you will have more opportunities soon to grow your business with access to an expanded CenturyLink product portfolio.
  • What are the plans for agreement consolidation?

    There will be no immediate consolidation of agreements at this time. As the integration process progresses, we will evaluate possible changes and communicate as necessary. We will notify customers in advance of any changes to the agreements, processes, or policies.
  • Will the sales messaging, collateral and tools I use change?

    Please use the existing sales messaging, collateral and tools for each respective product portfolio until further notice. New “Why CenturyLink” and product messaging will be developed as part of the integration process and will be available to you at a future date. The Level 3 sales material will be updated to reflect the CenturyLink brand and we will communicate availability and transition to the new messaging and material, as soon as possible.
  • Which portal(s) should I use going forward?

    Continue to use your existing Level 3 and CenturyLink customer portals for all necessary quoting, sales tools, sales material, and information until further notice. We will notify customers in advance of changes to the portals, sales material, sales tools, processes, or policies.
  • Will the Level 3 brand and logo I’ve been using change? When?

    Level 3 is now CenturyLink and the Level 3 brand and logo has been retired. Level 3 customers will immediately start seeing the CenturyLink name and logo. 
  • How do you expect service to CLECs to change after the post-merger?

    CenturyLink will continue to provide CLECs with the same level of support via Carrier Account Managers (CAMs) and Service Managers that is provided pre-merger with Level 3.
  • Are you still committed to the Wholesale business? 

    Providing high-quality Wholesale service is a priority at CenturyLink. Due to increased scale and a larger national network, the combined company is better positioned to compete against cable and technology companies within our local regions and against other national and international telecom carriers for Wholesale customers.
  • What if I have any other questions or concerns not addressed in this FAQs list?

    If you have any questions or concerns, please contact anyone on your current CenturyLink or Level 3 account support teams. Our commitment is to keep you fully informed in a timely fashion as the integration process progresses to provide an exceptional experience for you and customers.